Privacy Policy

Last updated: 4 October 2026

In short: we collect what we need to run a B2B trade platform — your account and business details, what you post and message, your DGO (Dolosgo Credits) balance, and basic device data. We use it to provide and secure DOLOSGO, never sell it, and share it only with the providers that run the Service, the traders you deal with, and authorities when the law requires.

1. Who we are

This Privacy Policy explains how DOLOSGO, operated by Sedona General Trading LLC (Dubai, United Arab Emirates) ("we", "us"), collects, uses, shares and protects personal data when you use dolosgo.com and its features (the "Service"). DOLOSGO is the controller of this personal data. We handle personal data in line with applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where it applies. Contact: support@dolosgo.com.

2. Data we collect

Account data: name, email address, password (stored only as a secure hash by our authentication provider), phone / WhatsApp, company name, User ID (@handle), referral code, and your choices (plan, privacy and notification settings).
Business verification (KYC): business documents you upload (for example trade licence) and business address and contact details.
Profile and Trade Identity: photo or company picture, headline, bio, categories, markets, origins, languages, followers and follows, trade score and completed-trade statistics shown according to your privacy settings.
Your content and activity: listings, WARES offers, NAFS posts (including photos and videos), order requests, deals, ratings and feedback, reports, searches, and views.
Messages: Messenger conversations, attached documents and images, trade requests, read and delivery receipts, last-seen and online status (subject to your settings), and customer-support conversations.
Wallet data: DGO balance and a ledger of DGO movements (what was charged or credited, when and why). We do not store your card numbers; if you pay a payment provider, that provider processes your payment details.
Security data: sign-in events, whether the authenticator app is on, your anti-phishing code, one-time email codes (stored only as a hash), and security activity on your account.
Device and technical data: IP address, browser and device type, pages used, error reports (message, browser and page, used to fix problems), and, if you turn them on, a push-notification subscription for that device.
Stored on your device: strictly necessary storage keeps you signed in, protects your account and remembers your settings (such as light/dark mode, message settings and your storage choice). If you allow the speed cache, recent public data — feed posts, prices and port status — is also kept on your device for a few minutes so pages open faster and fewer requests reach our servers. You can change this at any time under Cookie settings. We do not use advertising or tracking cookies.

3. How we use it

To create and run your account, verify your business, and provide the features you use (listings, offers, feed, messaging, notifications, DGO credits) — to perform our contract with you.
To keep DOLOSGO safe: prevent fraud and abuse, enforce our Terms, investigate reports and secure accounts — our legitimate interests and legal obligations.
To send service messages (security codes, deal and order updates, support replies) by email, in-app and, if you allow it, push notifications.
To answer support requests, including with an AI assistant that reads your support conversation to reply.
To build aggregated, de-identified market and price intelligence and to improve the Service. For this, prices that appear in trade activity on DOLOSGO — listings, WARES offers, NAFS posts, RFQ bids, completed deals and, in trade chats, the price figures only (amount, currency, unit and the product it refers to; never the rest of the message) — are collected automatically and combined into market ranges. Market statistics and product pages we publish show only combined ranges and never identify you or your company — our legitimate interests. You can ask us to exclude your data by writing to support.
To meet legal, tax and accounting duties and respond to lawful requests.
With your consent where the law requires it (for example push notifications), which you can withdraw at any time in Settings.

4. What other users can see

Other users see the information you publish or choose to share: listings and offers, NAFS posts, your Trade Identity and profile (subject to your privacy settings — for example who can see your followers, products or trade volume), your @handle, and messages you send them. When you connect with a supplier or brand, or trade with someone, the details needed for that trade (such as company name and the contact details you provided) may be shared with the other party.

5. Who we share data with

We do not sell your personal data. We share it only as needed with:

Service providers that run parts of DOLOSGO for us under contract: database, authentication, file storage and real-time messaging (Supabase); website hosting and server functions (Netlify); transactional email (Resend); card payments for DGO recharges (Stripe — your card details go to Stripe directly and are never seen or stored by DOLOSGO; we receive the payment status, amount and the email you used); the AI model provider behind the support assistant (Anthropic); push-notification services of your browser or phone maker (Apple, Google, Mozilla) that deliver notifications to your device; and fonts and code libraries loaded from Google Fonts and jsDelivr, which receive your IP address when your browser loads them.
Payment providers, when you buy DGO through them.
Other users, as described above.
Authorities or others when the law requires it, or to protect the rights, safety and property of our users or DOLOSGO.
A buyer or successor if DOLOSGO's business is reorganised or sold, under the same protections.

To keep accounts safe, when you are signed in we record the city and country of the network you use (from the network address), the network address itself, the type of device and browser or app, and a random device identifier stored on your device. If you allow location on your device, we also record your device's location (GPS on a phone, or the location your computer's browser provides) and the area name it falls in; you can turn this off at any time in your phone or browser settings. We use this only for account security and fraud prevention — for example to stop a suspended account from coming back on the same device — and keep it for up to 12 months. It is not used for advertising and not sold.

Instagram import (optional)

By connecting, you let DOLOSGO read your own Instagram professional account (Business or Creator) through Meta's official Instagram API: your username, account type and your own reels and posts. When you paste a link to one of your own posts and publish it, we copy that video or photo, its cover and the caption you choose into your NAFS post. We do not post to Instagram, we do not read other people's accounts, and we only accept links to your own posts. You must own the rights to what you publish, including any music. You can disconnect at any time in the NAFS Publish screen or by removing DOLOSGO in your Instagram settings; we then delete the access token. Posts you already published stay on NAFS until you delete them.

6. International transfers

Our providers may store or process data outside the United Arab Emirates. Where we transfer personal data abroad, we rely on providers that apply appropriate security and contractual safeguards.

7. How long we keep data

We keep personal data while your account is open and as long as needed for the purposes above. After you close your account we delete or de-identify it, except what we must keep for legal, tax, accounting, fraud-prevention or dispute reasons (for example the DGO ledger and records of completed trades), and short-lived backups that expire on their own schedule. Messages you sent to other users may remain visible to them.

8. Security

We use encryption in transit (HTTPS), access controls on the database, hashed passwords and codes, optional two-step sign-in with an authenticator app, and anti-phishing codes in our emails. No system is perfectly secure; please keep your password and authenticator private and tell us about any concern.

9. Your rights

Depending on the law that applies to you, you can ask to access, correct, delete or receive a copy of your personal data, object to or restrict some processing, and withdraw consent. Many settings (profile, privacy, notifications) can be changed directly in My Account. For anything else write to support@dolosgo.com from your account email; we may need to verify your identity. You may also complain to the data protection authority where you live.

10. Children

DOLOSGO is for businesses and is not intended for anyone under 18. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy. We will change the date at the top and, for significant changes, tell you in the Service or by email.

12. Contact

Privacy questions or requests: support@dolosgo.com, or open Support in DOLOSGO Messenger.